Clicking on the support icon on the sidebar (the headset) will open a menu listing all your support users;

This shows a list of all Users that are on the Support team: 

  • Those that are ticked will receive notification of new tickets and status changes to existing tickets.
  • Everyone on that list will receive urgent ticket notifications.

This is useful to enable users to be ticked or unticked as being actively on Support.

Need More Help?

If you have any questions, just start a Live Chat, "Click" on the Chat Icon in the lower right corner to talk with our support team.