OpenCRM Bulk Email SMTP Services - Acceptable Use Policy (AUP)
Policy updated 14th May 2026
At OpenCRM, we are committed to providing a reliable, secure, and high-quality email service for all
users. To protect our customers and the wider internet community, we operate a strict zero-tolerance
policy on spam and misuse.
1. Zero Tolerance on Spam
Sending unsolicited emails (“spam”) is strictly prohibited, regardless of volume.
You must only send emails to recipients who:
- Have explicitly opted in to receive your communications
- Expect to hear from you
- Can easily recognise you as the sender
⠀Failure to comply may result in immediate suspension or termination of your bulk email account.
2. Responsible Email Practices
To use the OpenCRM bulk email service responsibly, you must:
- Ensure all mailing lists are legitimate, permission-based, and up to date
- Avoid using purchased or third-party lists unless you can demonstrate full opt-in consent
- Never use harvested or generated email addresses
- Keep your data accurate by removing invalid addresses and managing bounces
⠀High complaint rates or excessive failed deliveries may lead to service restrictions.
3. Marketing & Mailing List Requirements
If you send bulk or marketing emails:
- You must include a clear and working unsubscribe link in every message
- Unsubscribe requests must be processed within 7 days
- You must include a valid physical address in commercial emails
- Recipients must not be contacted again after opting out
⠀Telephone or postal-only opt-out methods are insufficient.
4. Technical & Compliance Standards
To maintain deliverability and service quality, you must:
- Use valid and accurate sender information (From, Reply-To, Return-Path)
- Ensure your domain is correctly configured with SPF and DMARC
- Avoid misleading subject lines or falsified email headers
- Accept and process delivery notifications (bounce messages)
⠀Failure to meet basic technical standards may result in messages being blocked or rejected.
5. Prohibited Content
You must not use the OpenCRM system including the bulk email service to send, store, or promote
content that includes or relates to:
- Spam, unsolicited marketing, or deceptive messaging
- Fraud, phishing, or misleading schemes
- Illegal goods or services
- Hate speech, harassment, or discrimination
- Malware, hacking tools, or harmful software
- Unregulated financial promotions or “get-rich-quick” schemes
- Adult, gambling, or high-risk marketing sectors
⠀If you are unsure whether your content is permitted, please contact Support before sending.
6. Account Security & Usage
You are responsible for your account and must:
- Keep login credentials secure and not share access
⠀Compromised accounts will be temporarily suspended to prevent further misuse.
7. Compliance with Laws & Regulations
You must comply with all applicable laws, including:
- Data protection regulations such as UK GDPR
- Email marketing laws (e.g. CAN-SPAM or equivalents where applicable)
⠀You are responsible for ensuring you have the lawful right to store and process recipient data.
8. Enforcement & Penalties
We take abuse seriously. The following actions may be taken without notice:
- Immediate service suspension during investigation
- Permanent account termination for confirmed violations
- No refunds for suspended or terminated accounts
- Recovery of costs incurred in handling abuse complaints
⠀
9. Reporting Spam or Abuse
If you believe you have received an unsolicited email sent via a client’s OpenCRM system or the OpenCRM bulk email service, you can report it to us. We investigate all valid reports relating to messages sent through our platform.
We investigate all abuse reports. Report Abuse
Summary
- Only email people who have clearly consented
- Keep your data clean, accurate, and compliant
- Provide easy unsubscribe options
- Maintain honest, secure, and lawful practices
Need More Help?
If you have any questions, just start a Live Chat, "Click" on the Chat Icon in the lower right corner to talk with our support team.